Frequently Asked Questions

Everything you need to know about shopping with Altex Computers & Electronics.

What is your standard shipping timeframe?

We typically process orders within 1-2 business days. Standard shipping usually takes 3-5 business days depending on your location, while expedited options are available at checkout.

What is your return policy for electronics?

We offer a 30-day return policy for most items. Products must be in their original packaging with all accessories included. Please note that opened software and custom-built PCs may be subject to a restocking fee.

Do your products come with a warranty?

All new products carry a full manufacturer’s warranty. Additionally, Altex provides a 1-year limited warranty on all certified refurbished hardware to ensure your peace of mind.

Can I track my order once it has been placed?

Yes, once your order ships, you will receive an email confirmation containing a tracking number and a link to the carrier's website to monitor your delivery progress.

Do you offer technical support for purchased hardware?

Absolutely. Our expert technical team is available via chat or email to assist with setup, driver installations, and troubleshooting for any hardware purchased through our store.

Which payment methods do you accept?

We accept all major credit cards (Visa, MasterCard, American Express), PayPal, and financing options through Affirm for qualifying high-end workstation purchases.